1 · Services

Coach Luis Carlos (“the Coach”) will deliver the New Chapter 8-Week Experience to Michael Gonzales (“the Client”), including:

• 16 × 45-minute 1-on-1 personal training sessions (2 per week), plus 8 complimentary sessions gifted by the Coach (2 per week during the extension) — 24 sessions in total.
• Goal & Movement Assessment, personalised training programme, weekly accountability & check-ins, nutrition guidance, mobility & conditioning, progress tracking with programme adjustments, and a final 8-Week Review & Goal Reset.

2 · Fee & Complimentary Extension

The total fee for the programme is NZ$960, which the Client has paid in full by bank transfer. As a gift from the Coach to support the Client's progress, the Coach is adding one additional month (4 weeks) of coaching at the same weekly rhythm — extending the programme to 12 weeks total at no extra cost. This extension has no cash value for refund purposes and cannot be transferred or exchanged.

3 · Schedule, Attendance & Missed Sessions

• Sessions are booked weekly at Jetts Fitness, Mount Wellington (or online by agreement).
• The Client must give at least 24 hours' notice to cancel or reschedule, and rescheduled sessions must take place within the same week where possible.
• Late arrival (15+ min) may be treated as a missed session. Unattended sessions without notice are forfeited.
• If the Coach must cancel, the session is rescheduled or credited — never lost.

4 · Health & Safety

• The Client confirms they have completed the consultation form truthfully and will inform the Coach immediately of any change in health, medication or physical condition.
• Exercise carries inherent risk. The Client agrees to follow the Coach's instructions and to stop any exercise that causes pain, discomfort or unusual symptoms, and to communicate any concerns.
• If medical clearance is needed, the Coach may pause training until clearance is provided.

5 · Cancellation & Refunds

If the Client wishes to stop the programme within the first 14 days of the start date, they may request a refund of the unused portion (sessions not yet delivered, calculated at NZ$60 per session), less a NZ$120 administration fee. After 14 days, fees are non-refundable, but the Coach will always work with the Client to reschedule or pause the programme when life gets in the way. In the unlikely event the Coach cannot continue the programme, the Client receives a full pro-rata refund of unused sessions.

6 · Conduct & Communication

• Both parties agree to treat each other with respect and professionalism at all times.
• Training sessions are 1-on-1; bringing friends/guests to sessions requires the Coach's prior agreement (gym policy applies).
• The Client agrees to follow Jetts Fitness facility rules while training.

7 · Privacy & Data

The Client's personal and health information will be stored securely, used only to deliver the coaching programme, and never shared with third parties without consent.

8 · Agreement

This document and the completed consultation form together form the full agreement between the Coach and the Client. By signing below, the Client confirms they understand and accept the terms above and voluntarily participate in the programme.