1 · Parties

This agreement is made between New Chapter Coaching ("the Coach"), represented by Luis Carlos Rodriguez Forero, Coach & Founder, delivering sessions at Jetts Fitness Mount Wellington, Auckland — and Michael Gonzales ("the Client").

2 · The Package & Complimentary Extension

• Standard package: 8 weeks · 16 × 45-min personal training sessions (2 per week) · NZ$960 total.
• Included in this agreement: +4 weeks FREE (8 bonus sessions, 2 per week) gifted by the Coach.
• Total programme: 12 weeks · 24 sessions · $40 per session. No GST — the Coach is not a registered supplier.
• The 4 bonus weeks (8 sessions) carry no cash value, cannot be transferred or exchanged, and are forfeited if the programme ends early due to Client cancellation.

3 · Payment

The total of NZ$960 NZD is payable in full before the first paid session, by bank transfer or cash, unless a written payment plan is agreed. A receipt will be provided on payment.

4 · Schedule & Validity

• Sessions are scheduled by mutual agreement, typically on fixed weekly days/times.
• The programme is valid for 14 weeks from the start date (12 programme weeks plus a 2-week buffer for travel or illness). Sessions not used within this period are forfeited.
• Start date: · First session:

5 · Cancellations & Rescheduling

• Sessions must be cancelled or rescheduled with at least 24 hours' notice (via WhatsApp or text).
• Late cancellations (under 24h) or no-shows count as a completed session.
• Arriving more than 15 minutes late without notice may result in a shortened session.
• If the Coach must cancel a session, it is rescheduled or credited — never lost.
• Early exit: within the first 14 days from the start date, the Client may request a refund of undelivered sessions (calculated at $40/session). After 14 days, fees are non-refundable; where life gets in the way, the Coach will always work with the Client to pause or adapt the programme.

6 · Health & Safety

The Client confirms the PAR-Q health questionnaire (completed as part of the New Chapter consultation form) has been answered truthfully, and agrees to disclose immediately any injury, medical condition, diagnosis, or medication change that could affect training. Coaching is educational in nature and does not constitute medical, physiotherapy, or dietetic advice. The Client voluntarily participates knowing exercise carries inherent risks (muscle soreness, strains, sprains, and in rare cases cardiac events) and accepts responsibility for participation, excluding claims of gross negligence or wilful misconduct. Specific results are coached towards but cannot be guaranteed.

7 · Privacy & Data

The Client's personal and health information will be stored securely, used only to deliver the coaching programme, and never shared with third parties without consent.

8 · Media Consent (optional)

9 · Agreement

Both parties have read and understood these terms, including the assumption of risk and liability waiver in Section 6, and agree to be bound by them. This document and the completed consultation form together form the full agreement between the Coach and the Client.